Guyra is a marketplace where you can sell your handmade goods, vintage items, and craft supplies directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on Guyra. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms of Use. By opening an Guyra shop, you’re agreeing to this policy and our Terms of Use

Keeping in mind these basic requirements will set you up for success on Guyra.

a. What can be sold on Guyra

Handmade items are items that are made and/or designed by you, the seller. Read our full Handmade Policy here.

1. All handmade items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.

2.You accurately describe every person involved in the making of an item in your shop in your About section.

3. You are using your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites. Read more about using appropriate photographs in this Help article.

If you are selling personalized or made-to-order items in the Handmade category, you agree that:

1. All listings are available for purchase at a set price.

2. If you are using photographs of previous work with options for customization (like color choices) included in the listing, it is clear in your description that the photos shown are just examples.

b. What Can't be Sold on Guyra

Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on Guyra.

Reselling is not allowed in the handmade category on Guyra. Reselling refers to listing an item as handmade when you were not involved in designing or making that item.

Keep in mind that members may flag listings that appear to violate our policies for Guyra's review. Guyra may remove any listings that violate our policies. Note that listing fees are non-refundable. Guyra may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your Guyra statement. You can find more information in our Fees & Payments Policy.

c. Managing your Guyra Shop

Your shop represents you and your business to the Guyra community. It’s important that you, your items and your shop are honestly and accurately represented.

By selling on Guyra, you agree that you will:

1. Provide honest, accurate information in your About section.

2. Honor your Shop Policies.

3. Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by Guyra’s policies, including our Anti-Discrimination policy.

4.Accurately represent your items in listings and listing photos.

5.Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Guyra.

6. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of shilling, manipulating search or circumventing Guyra's policies.

7.Not coordinate pricing with other sellers.

d. Seller Standards By listing a product for sale on Guyra you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Guyra assumes no responsibility for the accuracy, labeling, or content of your listings.

Meeting Service Level Standards

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Guyra may reach out to you if your shop fails to meet Guyra's Seller Service Level Standards. Read more here.

By selling on Guyra, you agree to:

1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. Read more in our Shipping Policy.

2. Respond to Messages in a timely manner.

3. Honor the commitments you make in your shop policies.

4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, Guyra can help through our case system. Read about your rights and responsibilities regarding cases here.

5. If you are unable to complete an order, you must notify the buyer and cancel the order. Read about how to cancel an order in this Help article.

e. Selling Fees

all services are currently free

At Guyra, everyone is expected to treat fellow members of the Guyra community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

a. Creating and Uploading Content

1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;

1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;

2.Obscene or vulgar;

3. In violation of someone else’s privacy or intellectual property rights; or

4. False, deceptive, or misleading.

b. Privacy and Protecting Personal Information

In particular, when you sell using our Services (subject to this Policy) or use Guyra’s API (also subject to the Guyra API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and shipping address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services.For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honor requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorized disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Guyra-related communications or for Guyra-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable Guyra policies and laws, you may not add any Guyra member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If Guyra and you are found to be joint data controllers of personal information, and if Guyra is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Guyra for the expenses it occurs in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.

c. Communication Standards

i. Messages

With Guyra Messages, you have the ability to communicate directly with your buyers or other Guyra members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

1. Sending unsolicited advertising or promotions, requests for donations, or spam;

2. Harassing or abusing another member or violating our Anti-Discrimination Policy;

3. Contacting someone after they have explicitly asked you not to; or

4. Interfering with a transaction or the business of another member.

Interference Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Guyra. Examples of interference include:

1. Contacting another member via Guyra Messages to warn them away from a particular member, shop, or item;

2. Posting in public areas to demonstrate or discuss a dispute with another member;

3. Purchasing from a seller for the sole purpose of leaving a negative review;

4. Maliciously clicking on a competitor's Promoted Listings ads in order to drain that member's advertising budget, also known as "click fraud."

4. Interfering with a transaction or the business of another member.

5. Creating or using an independent buyer account to maliciously upvote another shop’s negative reviews in order to position those reviews more prominently.

Harassment Any use of Guyra Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

ii. Forums and Teams

Forums and Teams are public spaces provided by Guyra where sellers can connect, but there are communication standards that must be followed. More information can be found in the Guyra Community Policy.

iii. Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer via Guyra Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

a. Reviews

Reviews are a great way for you to build a reputation on Guyra. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 100 day period.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

1. Contain private information;

2. Contain obscene, racist, or harassing language or imagery;

3. Violate our Anti-Discrimination Policy;

4. Contain prohibited medical drug claims;

5. Contain advertising or spam;

6. Contain threats or extortion;

7. Include shilling or otherwise falsely inflate a shop’s review score; or

8. Undermine the integrity of the Reviews system.

b. Guyra’s Case System

The Case system is how order disputes are resolved at Guyra. We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on Guyra. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers. However, sometimes a case may be necessary, and Guyra will work with you and the buyer to resolve it as quickly as possible.

Buyers may file a case for a non-delivery or a not-as-described item (for more information on how we define these terms, click here). You must respond to any open cases within three days or the time frame noted by Guyra in the case. Guyra may request your assistance in resolving a case opened against your shop. Guyra reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

By using Guyra’s case system, you understand that Guyra may use your personal information for the purpose of resolving disputes with other members. For more information on cases and when an order might qualify for a case, please see this Help article. If Guyra determines that an item is not as described, you will be required to refund the order, including original shipping and return shipping.

c. Your Seller Account and Guyra’s Terms

In order to keep Guyra safe and improve our Services, we may take actions that limit the visibility of your shop, listings or ads, or that impact your payment account. In the event a shop sees unusual order activity, or we otherwise believe that your actions or shop may result in buyer disputes, chargebacks, increased risk of fraud, counterfeiting, or other claims, Guyra may take actions such as limiting visibility of your account, or placing restrictions or reserves on your payments account, in accordance with our Terms of Service, including this Policy and our Guyra Payments Policy. When appropriate and permitted by law, Guyra will communicate information to the affected seller about the issue.

In the event a shop sees an unusual spike in orders, particularly in a high demand category, a shop may see an increase or decrease in its search ranking. Often, if a shop sees an increase in fulfilled orders and good reviews, this may result in higher visibility and search rank. However, sometimes a rapid increase in orders can reduce visibility. Read more about how Guyra search works, and what factors impact search ranking, and how you can help optimize your listings and shop hereand in The Ultimate Guide to Guyra Search.

In addition, we may limit the visibility of listings or ads in the interest of keeping Guyra safe, and improving our Services. For example, listings or ads may have decreased visibility because they include terms that represent a prohibited item or based on third party policies. These listings or ads may also be restricted from appearing in one or more features of the Guyra Services. While these listings or ads may have limited visibility, they are still discoverable in search.

If Guyra has reason to believe you, Your Content, or your use of the Services violate our Terms, including this Seller Policy, we may deactivate Your Content or suspend or terminate your account (and any accounts Guyra determines is related to your account) and your access to the Services. Sellers in the European Union can see more information here. Generally, Guyra will notify you that Your Content or account has been suspended or terminated, unless you’ve repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.

d. Seller Protection

Guyra also provides limited protection to sellers who meet the requirements of our Seller Protection Program. Read more about Guyra’s Seller Protection Program here.

Guyra terminates selling privileges of members who are subject to repeat or multiple notices of intellectual property infringement in appropriate circumstances and at Guyra’s discretion. If we believe a member has attempted to open a new shop after termination of the initial account, we reserve the right to refuse all services to that member. These actions apply to any accounts we believe are associated with or operated by the affected member. Per our Terms of Use, Guyra reserves the right to terminate account privileges at any time, for any reason, and without advance notice.

If material was removed from your shop due to a notice of infringement, or if you would like to learn more about intellectual property issues in general, please refer to the following information: