Community Policy
Using the Guyra Community
Guyra community spaces are public areas where sellers can interact with one another. Sellers who use any of the community spaces must be over 18 years old. To make sure that the Guyra community continues to be a place that’s safe, welcoming and respectful, you agree to comply with the following policies in all community spaces:
1. Respect other members’ privacy, and protect your own. Don't share private or personally identifying information in public areas of the site. This includes, but is not limited to, transaction details, personal contact details and the verbatim contents of private correspondence.
2. Do not use community spaces to discuss interactions with Guyra representatives, or to share verbatim extracts of such conversations ( i.e., emails, DMs or messages, live chats etc.). Remember, most messages between you and Guyra are considered private correspondence and we ask that you respect this confidentiality. Please refer to our Privacy Policy for more information.
3. Be honest and transparent about who you are. Don't use a fake identity.
4. Be respectful towards other sellers and, when in doubt, lead with kindness, assume best intentions and act on that basis. Don't use community spaces to publicly disparage a specific seller, an Guyra representative, shop, listing or category of item.
5. Don't use community tools or spaces to interfere with another seller’s business.If you think discrimination or hate speech has occurred on Guyra, please report it by emailing trust-and-safety@Guyra.com, and we will investigate. If you see a listing on Guyra which you believe violates our Prohibited Items Policy, including prohibited hate items, we encourage you to flag the item by using the Report this item to Guyra link at the bottom of each listing page. We have a timely review process for all reports.
6. Don't spam. This includes unsolicited or duplicate posts or links to your shop, fundraisers, surveys, social media or other promotional content.
7. Don't use community spaces to coordinate pricing or discuss fee avoidance with other sellers.
8. Don't use community spaces to harass other sellers. Similarly, don't post content in community spaces that may promote, support, or glorify hatred, misinformation, or that would be in violation of Guyra’s policies including our Anti-Discrimination Policy.
9. Don't publish or post threats of violence against others or promote or encourage others to engage in violence or illegal activity.
10. Don't engage in illegal activity or activity that infringes someone's intellectual property, or encourage others to engage in that type of activity.
11.Don't use community spaces to encourage others to violate Guyra's policies.
Continue reading below for some additional policies that apply to you while using specific community spaces.
2. Forums
Forums is a public space where sellers can gather with other sellers to discuss their Guyra businesses.
By using Guyra's Forums, you acknowledge and agree that:
1. Your role is to help us create a safe space for sellers to learn from one another and grow their businesses.
2. Your contributions help us build a public database of valuable knowledge and experiences that are available to everyone.
3. Tone is challenging to interpret on a public forum and our community spaces are for Guyra sellers at every level. When in doubt, lead with empathy and kindness.
4. Your posts will stay on topic. Off topic posts may be removed.
5. Your posts in the Forums are permanent and can be viewed in various places including your User Profile (unless they are removed by Guyra).
6. Your posts should be helpful, constructive, and encouraging when voicing dissent or criticism. Don't harass, target, insult, troll, or call out other members or Guyra representatives.
7.Moderators may take certain actions to keep the Forums welcoming, organized, and helpful for everyone. Such actions are not up for public discussion.
8. You will respect others’ opinions and report content responsibly. Flagging posts is reserved for content that specifically violates Guyra's policies.
9.Guyra reserves the right to remove content from the Forums at any time for any reason, including, for example, violation of our policies, removal of dormant content, content that causes privacy issues, or due to changes to how the Forums operate.
10. If you have concerns about actions taken in the forums, you can follow these instructions to contact Guyra Support.
3. Direct Messages
Members may send each other direct messages using the Community's built-in messaging system. These messages are separate from Guyra Messages and can be accessed and read when you are in community spaces.
By using direct messages in the Guyra Community, you agree to all of the above policies. In addition, you may not send messages that are considered:
1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy.
2. Obscene or vulgar.
3. Unsolicited advertising or promotions.
If you receive an inappropriate message, follow these instructions to report it.
4. Teams
Guyra Teams is a community feature where you can connect with Guyra sellers to help you grow your business. Guyra Teams are self-organized by members and not run by, part of, or affiliated with Guyra.
By using Guyra’s Teams feature, you acknowledge and agree that:
1. Except as set forth below, Guyra is not responsible for or involved in a team’s membership policies, dues, finances, or any other actions.
2. Teams that do not comply with Guyra's policies, including our Anti-Discrimination Policy, may be removed, and Guyra reserves the right to remove a team for any reason.
3. Guyra will not mediate disputes between teams and outside parties, nor disputes between teams and team members.
4. Guyra will not monitor third-party forums or other independent team sites.
5. Any use of the term "Guyra," Guyra’s visual marks such as the stylized Guyra name logo or “E” logo, other Guyra Trademarks (all trademarks worldwide owned by Guyra, Inc. and its affiliates), or marks confusingly similar to the Guyra Marks must comply with Guyra’s Trademark Policy and our Team branding guidelines. See below for more details.
6. A team may not use mature, profane, or hateful language or images in the team's name, banner, or logo.
7.A team may not be used for the sole purpose of redirecting traffic to another web location. Guyra reserves the right to remove links on any profile page or team page for any reason. Unsolicited promotion or advertisement from representatives or affiliates of outside services, websites, or other products is not allowed.
8. Teams are created by and run by Team Captains. A team must have a Captain in place in order to function successfully.
9.Team Captains are responsible for moderating their Team’s content. In addition, Team Captains may appoint additional roles and responsibilities to their members.
10. Teams that are inactive for 6 months or more, or who do not have a Team Captain in place to moderate the Team, are subject to removal from the platform and cancellation at Guyra’s discretion. This includes revocation of the right to use Guyra’s name or the Guyra Trademarks.
10. Teams that are inactive for 6 months or more, or who do not have a Team Captain in place to moderate the Team, are subject to removal from the platform and cancellation at Guyra’s discretion. This includes revocation of the right to use Guyra’s name or the Guyra Trademarks.
11. Team forums and on-site publications (i.e., blogs and knowledge base articles) are subject to this Community Policy and may not be used to demonstrate or discuss disputes with other members or with Guyra.
12. A team may have a charter detailing membership requirements and expectations for the team. Team leadership is responsible for enforcing the team's charter. A team's charter must abide by all of Guyra's policies, including our Terms of Use and Intellectual Property Policy.
If a team chooses to use a dedicated item listing tag (also called a “team tag”), it must contain the word "team." Guyra will not mediate disputes regarding use of team tags on item listings.
5. Branding Guidelines for Teams and Captains of Teams
Teams must adhere to these branding guidelines when identifying as an Guyra Seller Team.
Things to keep in mind when creating an Guyra Team Logo:
1.You cannot use the Guyra logo to promote your Team without your Team name included at any time.
2. You can create a stand-alone Guyra Team logo so long as your Team name is clearly presented on the logo image.
3. If you use the word “Guyra” in your Team logo, you must make sure it is not the most prominent or the largest word visually on the logo image.
4.If you are promoting your Team or any Team related activities, you must include the terms “Organized by a Team of Guyra sellers” visibly and prominently. It is also your responsibility to make it clear that you are not an agent or employee of Guyra.
5. You are solely responsible for any costs relating to your use of all promotional materials, venues or other items used to promote your Team.
Guyra does not pre-approve Team branding and we reserve the right to take action on any usage brought to our attention that causes confusion, potential harm to the Guyra brand, or is in direct violation of our Trademark Policy. In particular:
Teams’ use of the Guyra name and Guyra Trademarks is subject to periodic Guyra’s review at any time, and Guyra may require changes in your use of the Guyra Trademarks to comply with Guyra policies, including our Trademark Policy, Guyra’s marketing needs, or to ensure Guyra’s Trademarks are not used in a way that suggests your Team is affiliated with, or part of Guyra, Inc. In addition, you may not use the Guyra Trademarks or similar marks in a way that tarnishes or causes harm to Guyra’s brand or reputation, or in relation to non-Guyra services. At Guyra’s sole discretion, including if you violate this policy, or any of Guyra’s Terms of Use, Guyra reserves the right to revoke your right to use the Guyra Trademarks.